Our Values definition came many years after we opened our doors to our wonderful, loyal, clients. The task of defining the Values was really insightful as we sat together as a team and shone a magnifying glass on the service we deliver.
We asked ourselves: Why do people choose to come to Indulgence for their treatment? Why do they keep coming back? What do we stand for? What is the level of service we want to deliver time and time again?
After many hours, and much deliberation, we hinged our business Values and 5* quality customer service promise on the acronym:
R E S T O R E
R – Regulated & Registered Staff and treatments
- We use top of the range equipment and provide pioneering treatments. We employ registered nurses and highly trained Aestheticians and our clinic is regulated by Save Face
E – Environment
- When you come for a treatment in our discreet location, you will be welcomed into a comfortable and relaxing environment.
S – Satisfaction
- Your satisfaction is our guarantee. You will leave our clinic, looking and feeling better than when you came in
T – Tailored
- You can expect to spend on average of an hour at consultation where our practitioners will create a bespoke treatment plan tailored to you. We will only recommended things based on your concerns and treat you when necessary
O – Open and Honest
- We will be open and honest with you about suitable treatments, even if this means referring you somewhere else. We are honest about what we can achieve and how we can meet your expectations
R – Range and Reputation
- Our intention is to be specialist in providing skin rejuvenation treatments, to enhance and rejuvenate the way you look and feel. We offer a wide range of non-surgical and beauty treatments to enhance the way you look and feel
E – Experience
We continually invest in training to ensure you have the best possible experience when you visit us.
Don’t just take our word for it click here to view testimonials from our valued clients.